Minimum computer requirements for accessing Library resources:
Upgrading your operating system and web browser to the newest major release is recommended.
Select resources are available via mobile devices: iOS 13 and newer OR Android 7.0 and newer.
Personalized Accounts (available within select Library Resources)
Some Library resources allow you to create personalized accounts to save searches & access additional features. These personalized accounts require you to create an additional login and password.
Library staff can not recover lost usernames/passwords for personalized accounts.
Try a different browser and/or update your browser version. Some web based content seems to function more smoothly in certain browsers. Downloading, installing & using a different browser may allow you to access the content you need. You also need to keep your browser updated.
The preferred browsers to access library resources are:
Browsers that may experience technical issues accessing library resources from off-campus:
Switch your Internet browser to private or incognito mode to potentially get around issues with blocked access or security warnings.
Your web browser must be set to accept cookies - many Library resource vendors require their cookies to be placed on your computer. A cookie is a small file that stores information about your browser session, logins, encrypted passwords or any of a variety of pieces of information.
If you are being prompted at databases for User Names and/or passwords, you may have cookies disabled in your Web browser and/or the cookies may have become corrupt.
Cleaning out the cookies in your browser will remove corrupt cookies, and may also improve browser performance.
Depending upon the type of content, you may need to download a plug-in if you don't already have the required software (listed below) installed on your computer.
All of these viewers are free, and available, with detailed instructions for downloading and using them, at the links below:
If you are not comfortable downloading a viewer onto your own computer, all of these programs are available in the HCC Computer Labs.
Firewall/virus protection software may have security options that interfere with access to Library resources.
Try to access the database later. A 404 "Not Found" error most likely indicates that the database server is down.
Session time-outs may occur if you have been logged in to a Library resource for an extended period of time - inactive time periods vary from vendor to vendor. If your session has timed out, you will need to clear your cache and cookies, then close your browser and restart a new browser session.
Concurrent user restrictions may occur in select databases if there are too many simultaneous users. If this should occur, you will see a message on the screen stating as such - clear your cache and cookies, then close your browser, and re-try access after at least a fifteen minute wait.